20 maart 2020
Dear customers, dear partners,
Due to the current sanitary crisis and the containment measures taken, we are doing everything to ensure continuity of service while protecting our employees and their families.
We have implemented remote working measures for our administrative services and have all of our teams present on our premises apply government recommendations concerning barrier actions in the context of the spread of the COVID-19 virus.
We are aware of the unprecedented nature of this situation requires adaptation, but be assured of the commitment of our teams to deliver essential services.
However, we must consider our industrial organization in degraded mode:
- our production plant and our shipping department, based in Sainte-Gemme-la-Plaine in Vendée, are operational in terms of staff with reduced capacities,
- our stock level remains substantial
- our shipments are based on the capacities of our transport partners.
The processing times for your requests are likely to be affected.
The necessary measures have been taken to ensure deliveries of all your orders.
Consequently, we count on your real capacity to receive these in accordance with the order commitments that you place with us.
Otherwise, we ask you to inform us prior to your shipment of any inability to receive, otherwise you will be liable for the costs incurred by the return of your goods.
We remain at your disposal and are at your side to meet your needs and questions:
- Monday to Friday 8:30 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m.,
- by phone 02.51.28.44.00,
- per email: firstname.lastname@example.org
Telephone lines from our Sales Administration may be transfered to home phones.
If you cannot reach them during a first try, do not hesitate to leave them a message, renew your calls or better an exchange by email.
We would like to point out that we are suspending our commercial visits both outside and within our premises until further notice.
Dear customers, Dear partners, we wish you and your family to get through this delicate period as well as possible.
The General Management
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